Genesys Cloud user resources
Technical tools, training and reference material for Genesys Cloud agents, supervisors and administrators.
Technical
Platform status
Current and past information on operation status, availability and incidents. Includes an option (top right) to subscribe to notifications via email, SMS and RSS.
WebRTC diagnostic
Verifies the required end-user and network connectivity for WebRTC. The diagnostics require the user to be logged in to their Genesys Cloud.
Network readiness tool
Analyses the readiness of your network environment for Genesys Cloud use. Recommended to run at all user locations and at different times of day to assess traffic conditions.
User logs
When problems occur, console and network logs provide visibility into the actions and events on an agent’s computer. Logs are gathered on the user’s computer and sent to support.
Knowledge
Resource Centre & training
The Genesys Cloud Resource Centre includes a wealth of articles and information for all levels of users — agents, supervisors and administrators.
Beyond subscription training
Structured online courses across the Genesys Beyond training platform for deeper, role-based learning.
Release notes
A useful page to refer to feature releases and announcements. You can subscribe to feature release notes to be kept updated.
Product Ideas Lab
The Genesys Cloud community home for providing and reviewing feature requests and the solution roadmap. Access requires a community login account, available on request.
Other
AppFoundry
An application marketplace for Genesys Cloud integrated applications. Explore and request further details from CVT.
Developer Centre
In-depth technical details on platform APIs and functional extensions for building on Genesys Cloud.
Genesys terms & policies
Service terms, privacy and security policies that apply to Genesys Cloud.
Telstra terms (OCT)
For Telstra clients, Our Customer Terms (OCT) provides details on Telstra Contact Centre Genesys Cloud usage, including customer terms for managed services where included.