CVT is an Australian based Unified Communications, Contact Centre and workforce optimisation solutions provider — delivering omni-channel services for contact centres and Telstra Calling.
"Thanks for your work this week. Everyone was not given much time to work with, and you have really pulled through to get a great outcome for this customer."
Energy Sector · 28 November 2025
For the past 30 years CVT has been providing telephony solutions for thousands of customers in Australia, New Zealand and the region — across Government, multi-nationals, resources and energy, enterprise, technology, education, health, finance, retail, transportation and not-for-profit.
CVT is an Australian based Unified Communications, Contact Centre and workforce optimisation solutions provider.
For the past 30 years we have served thousands of customers across Australia, New Zealand and the region, in every major industry.
Our customers have put their trust in us and our approach is to not let them down. It starts at pre-sales with our honest input into fit-for-purpose design — if we don’t think a solution is the right fit, we’ll say so.
We have succeeded if our customers think of us as an extension of their team.
A strong technical house with cross-discipline capabilities across telecommunications, cloud, networking, Windows, 3rd party applications, AI and Bots, integrations and software development.
CVT maintains technical and partner credentials with Telstra, Microsoft, AWS and Genesys.
CVT comes from a development background and has commercialised a number of successful products — including the world-first onboard memory soundcard (Sonata), the world-leading Unified Messaging platform (CorriDOR) and internationally selling reporting software (Periscope).
We use that experience to assist with UC and contact centre integrations: CRM, self-service IVR, AI and Bots, custom reporting, database integration, web chat, speech analytics, quality management, WFM and 3rd party apps.
A successful project doesn’t end at cut-over — you need competent ongoing support. Our customers (not us) have called our support ‘white glove service’, and we strive every day to live up to it.
As a customer you’ll have our helpdesk details plus the mobile numbers of the people you work with and CVT management. It is our pleasure to serve.
The faith-based organisation moved from disjointed contact centre platforms to Telstra Contact Centre Genesys Cloud — lifting its Net Promoter Score eight points, with a callback option now taken up by over 90% of callers.
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Situated about 10km west of Melbourne, Hobsons Bay covers 12 suburbs and around 66 square kilometres, servicing close to 100,000 residents.
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Aioi Nissay Dowa Insurance Australia moved from on-premises to cloud with Telstra Contact Centre Genesys Cloud CX, saving approximately $150,000 in staff productivity.
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The Hamilton-headquartered bank turned to Australian UC specialist CVT Global to implement the Genesys Cloud platform as part of a digital transformation.
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A purpose-built collection of health, medical and employment brands providing direct and indirect support for people across Australia through a significant contact centre footprint.
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Deployed Telstra Contact Centre Genesys Cloud in September 2020. With COVID restrictions, the Telstra team and delivery partner CVT completed the whole deployment online.
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Required an omni-channel contact centre to handle calls, chat, emails and social — set up quickly so staff could work remotely and keep parents and guardians supported.
Read more →Tell us what you’re trying to do and we’ll give you our honest input on the right fit.