01
Fast
Genesys Cloud is an industry-leading cloud contact centre, which means the heavy lifting has already been done for you. Your contact centre can be up and running fast and with significantly less burden on internal resources.
Genesys Cloud
Genesys Cloud, delivered by CVT
A qualified Genesys Cloud partner for full end-to-end services — including integrations and ongoing helpdesk. The all-cloud, all-channel contact centre that creates happier customers and agents.
Unsolicited customer feedback
"Projects are only successful when we have great business partners and of course a great implementation partner in CVT, so thanks all for your continued efforts."
Pharmaceuticals · 18 October 2024
Telstra Genesys Cloud
An omni-channel contact centre, built from the ground up.
Genesys Cloud (formerly PureCloud) delivers a single interface for all customer interactions and integrates with dozens of other customer-facing applications — simply and cleanly. Communicate with customers, collaborate internally, consolidate technologies and drive your business forward.
02
Secure & reliable
Security and platform reliability are top priorities, with a multi-level approach in place. Thousands of users in Australia, New Zealand and internationally enjoy reliable services — including a growing number of Government clients.
03
Easy
When running a contact centre the focus is on excellent service for your customers, stakeholders and team members. Genesys Cloud makes this easier than ever with an intuitive interface and extensive out-of-the-box omni-channel features.
Watch
See Genesys Cloud in action
Customer stories
Organisations delivering better CX with CVT.
Local Government
Hobsons Bay City Council
About 10km west of Melbourne, covering 12 suburbs and around 66 square kilometres, servicing close to 100,000 residents.
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Insurance
ADICA Insurance
Moved from on-premises to cloud with Telstra Contact Centre Genesys Cloud CX, saving approximately $150,000 in staff productivity.
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Financial
Greater Bank
The Hamilton-headquartered bank turned to Australian UC specialist CVT Global to implement the Genesys Cloud platform.
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Health Services
MedHealth
A purpose-built collection of health, medical and employment brands supporting people across Australia through a significant contact centre footprint.
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Financial
Super SA
Deployed Telstra Contact Centre Genesys Cloud in September 2020 — with the Telstra team and delivery partner CVT completing the whole deployment online.
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Education
Christian Education Ministries
Needed an omni-channel contact centre set up quickly so staff could work remotely and keep parents and guardians supported without disruption.
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Features
Everything your contact centre needs, in one platform.
Ready to move your contact centre to the cloud?
As a qualified Genesys Cloud partner we deliver end-to-end — design, integrations, go-live and ongoing support.