Telecoms Management
Periscope NextGen
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Telecoms Management Reporting, collates phone usage data from the organization phone system for sophisticated reporting and analysis of usage patterns. Also commonly used for cost management and on-billing of telecommunications usage.
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Periscope ITEMS
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In-house Telecoms Expense Management System, based on the popular Periscope NextGen platform ITEMS is designed for large enterprise, hospitals and campus environments.
Periscope ITEMS caters for large scale deployments and includes enterprise level functionality such as directory synchronization, fleet mobile phone management, service provider 'softcopy' bill management, bill reconciliation, tailored reports for finance department, in-depth and ad-hoc organizational reporting etc.
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Voice Recording
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Perhaps the ultimate telecoms management tool is the ability to record and play back telephone conversations.
This allows management to understand exactly what is happening within the business and can be used for many scenarios such as dispute resolution, staff training, sales training, legal compliance, verbal contracts, conversation detail verification etc.
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CorriDOR Voice & Fax Processing
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Specialised voice and fax processing to handle sophisticated voice and fax messaging including integration to back-of-house systems, Microsoft Exchange, flexible call routing auto-attendant and interactive voice recognition.
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