Solutions SMS Contact Centre
Time was people communicated in person, by phone or by mail. Times have changed. Now email, web chat, fax and SMS/text messaging are part of the communications mix.
Datasquirt is an innovative leader in mobile solutions and multi-channel contact management. Datasquirt´s key point of difference is the ability to provide a wide range of non-voice communication channels in one solution.
Nowadays, the biggest challenge is to integrate these new non-voice communication channels effectively in your contact centre to increase productivity, manage costs, improve efficiency and enhance the customer experience.
Datasquirt´s software solution - CONTACT, can meet that challenge by providing an integrated system that allows you to communicate with your customers in all or any mix of these channels and keep a full customer contact history.
CONTACT can apply to:
- Add a range of non-voice channels to customer contact strategy, including any combination of SMS/Text messaging, email, web chat and fax alongside existing environment
- Automate many routine interactions with customers, and by maintaining communications in the non-voice channel can reduce handling costs, ensure the customer gets a fast response
- Contain information that can be correlated with your customer management system, simplifying database look-ups and making it easier to take the appropriate action or to direct the query to the right person
- Build a system that is fast and easy to set up and use, with a user interface designed to be familiar to contact centre, ensuring that training can be completed quickly.